Hi17 believes gaming should be a source of fun and entertainment — not stress or hardship. Playing responsibly means enjoying the experience while staying fully in control. This page covers all the tools, guidance, and support we offer.
Our commitment
Responsible gaming at hi17 is more than a policy — it is the foundation of our platform.
Hi17 applies strict age verification at registration. Ensuring no one under 18 can access the platform is our highest priority.
You can set your own deposit limits, betting limits, and session time limits. The most effective way to play responsibly is to define your boundaries in advance.
When you feel you need a break, use hi17's cooling-off or self-exclusion option. Your account can be temporarily or permanently closed for a set period.
View your full gaming history, win/loss breakdown, and spending summary at any time. Staying informed makes it easier to make the right decisions.
If you have any concerns about your gaming, hi17's trained support team is always here to help. We can also provide expert guidance and information on external support organisations.
If there are children in your household, use parental control software. hi17 provides awareness resources and tools to help keep minors safe.
Learn More
Online gaming and betting can be a great form of entertainment — but they should always stay that way. Responsible gaming at hi17 means enjoying yourself while staying in control, with no risk of financial harm or mental stress. We believe that with the right information and the right tools, every player can game safely.
Online betting is growing rapidly in Bangladesh. In this context, hi17 believes building a responsible gaming culture is essential. Play for fun — not as a guaranteed way to make money. Every bet outcome is entirely random, so never chase your losses by placing more bets.
The key principles of responsible gaming are: setting a budget in advance, not playing beyond a set time, and never gambling with borrowed money. hi17 has built a range of tools to help you practice these habits, all available from your account settings at any time.
Please Note: Gaming is never a source of income. If you feel compelled to chase losses or cannot enjoy life without gaming, take a break now and seek support.
hi17's commitment: We will never pressure you into playing more. When you set a limit, we respect it — there is no push to increase it.
Problem gaming does not develop overnight — it builds gradually. That is why recognizing the early signs matters. Review the list below — if two or more apply to you, consider seeking support:
| Signs | Normal Gaming | Problem Gaming |
|---|---|---|
| Thoughts about gaming | Occasionally | All the Time |
| Reaction After a Loss | Acceptance | Chasing Losses |
| Sticking to a Budget | Within Limits | Playing with borrowed money |
| Family / Work Time | Not Affected | Affected |
| Ability to stop gaming | Whenever You Like | Unable to Stop |
| Impact on Mood | Normal | Irritable, anxious |
If you recognize any of the signs above in yourself, do not panic — it is something you can address. Use hi17's responsible gaming tools and seek professional help if needed. Acknowledging the problem is the first step toward solving it.
Self-Assessment
Ask yourself the following questions:
If one or more answers are "Yes" — Take a break now and reach out to our support team.
Gaming risk level
Using the right tools can reduce all types of risk.
Need Help?
Hi17's support team is available 24/7. Feel free to reach out with any concerns about your gaming.
In your control
Free tools hi17 provides to help you stay in control of your gaming.
Set a daily, weekly, or monthly maximum deposit limit. Reducing your limit takes effect immediately — increasing it requires at least 7 days.
Set a limit on how long you play in a single session. When the time is up, your session will end automatically and you will receive a reminder.
Take a temporary break ranging from 24 hours to 6 weeks. During this time, you will not be able to log in to your account or place any bets.
Close your account for 6 months to 5 years, or permanently. No promotional emails will be sent while self-exclusion is active.
Step by step
Log in to your hi17 account and click the profile icon in the top right corner.
From the Settings menu, select the "Responsible Gaming" option.
Choose what you need — a deposit limit, session time, or self-exclusion.
Enter a value and click the "Confirm" button. The limit will take effect immediately.
A confirmation message will be sent to your registered email address once a limit has been set.
Important information
Decreasing a Limit: Any reduction to a limit takes effect immediately. No waiting period is required.
Increasing a Limit: Increasing a limit for safety reasons requires a minimum waiting period of 7 days, giving you time to reconsider.
Cancelling Self-Exclusion: Self-exclusion cannot be cancelled while it is active. After the period ends, a minimum of 7 days must pass before the account can be reactivated.
Permanent Closure: Requesting permanent account closure is irreversible. Once submitted, the account cannot be reopened. This decision is final.
Professional Support
You are not alone with a gaming problem — professional help is always available.
Gaming addiction is a mental health issue. Reaching out to a local mental health specialist or hospital can connect you with expert advice. hi17 can provide appropriate referrals when needed.
If a family member is struggling with a gaming problem, you can seek support too. hi17's support team offers guidance for family members — including how to help and what to say.
Cognitive Behavioural Therapy (CBT) is highly effective for changing gaming behaviour. A trained counsellor can help you build healthier habits.
If minors are present in your home, use software such as Net Nanny, Kaspersky Safe Kids, or similar tools. These automatically block access to gambling and betting sites.
Hi17 regularly publishes guides and resources on responsible gaming. These materials are designed to keep you informed and help you maintain healthy gaming habits.
Contact hi17 anytime via live chat or email at [email protected]. Our responsible gaming team will assist you in complete confidence.
Frequently Asked Questions
Start safely
Every player's safety comes first at hi17. We are always here with responsible gaming tools and support.