Hi17 Privacy Policy — The Complete Guide to Data Protection

Welcome to hi17. This privacy policy ("Policy") explains in detail how personal information is collected, used, and protected between hi17 and users of its platform and services. By using the hi17 website or app, you are deemed to have accepted this privacy policy.

Hi17 believes your personal data belongs to you. We collect only what is necessary and use industry-leading technology to keep it fully secure. This privacy policy is fully transparent about what data is collected, why it is collected, and how it is used.

This policy is aligned with applicable data protection laws in Bangladesh and international best practices. If you have any questions, please contact our support team.

Hi17 collects the following types of information to manage your account, improve our services, and meet legal obligations:

Hi17 collects data only with your consent or as required by law. No unnecessary or sensitive information is collected. You are responsible for the accuracy of the information you provide at registration.

Under hi17's privacy policy, collected data is used solely for the following purposes:

• Account management: To handle registration, login, password resets, and keep your account secure.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• KYC verification: To fulfill legal obligations for verifying age, identity, and address.
• Responsible Gaming: To identify potential gaming addiction and provide timely support.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send you important updates, promotional offers, and security notifications.
• Legal compliance: To meet regulatory requirements and resolve disputes.

At the core of hi17's privacy policy is one commitment — your data is never sold. However, data may be shared with specific third parties in the following limited circumstances:

• Payment Providers: Mobile Banking, Nagad, Rocket, and other payment partners — only the minimum data necessary to complete transactions.
• KYC service provider: Authorized identity verification providers — to confirm your age and identity.
• Legal authorities: In compliance with legal orders issued by Bangladeshi courts or regulatory authorities.
• Anti-money laundering authority: As required by law to report suspicious financial activity.
• Technology Service Providers: Cloud storage and security software partners — under strict confidentiality agreements.

All third parties are required to comply with hi17's privacy standards. In the event of a business merger or acquisition, users will be notified in advance.

Hi17 uses cookies and similar technologies to enhance your browsing experience. As part of this privacy policy, we are being fully transparent about how we use cookies:

• Essential cookies: To maintain your login session and keep your account secure — these cannot be disabled.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To analyze user behavior and improve the platform — with your consent.
• Security Cookies: To detect fraud and bot activity.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some hi17 features.

Under hi17's privacy policy, we use industry-leading technology to protect your data:

• 256-bit SSL/TLS encryption across all data transmissions.
• Data storage with AES-256 encryption — for data at rest.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• Regular security audits and penetration testing.
• Restricted access — only authorized personnel can view your data.
• 24/7 security monitoring and alert systems.
• Regular backups and a disaster recovery plan.

In the event of a security breach, hi17 will notify you and the relevant authorities within the timeframe required by law. However, no method on the internet is 100% secure — this applies to all digital services.

Under hi17's privacy policy, your data is not retained beyond the period necessary:

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: At least 5 years as legally required — in accordance with anti-money laundering laws.
• KYC documents: 5 years after account closure — as required by law.
• Gaming History: Up to 3 years for responsible gaming purposes.
• Communication Log: Up to 2 years for dispute resolution purposes.
• Marketing Consent: Deleted immediately upon withdrawal.

Once the retention period expires, your data is securely deleted or anonymized. Certain information may need to be kept longer due to legal obligations — you will be notified if this applies to you.

Under hi17's privacy policy, you have the following rights over your own data:

Hi17 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the associated account.

If parents believe their child has created an account on hi17, please notify our support team immediately. We will act promptly and securely delete the data.

Hi17 may update this privacy policy from time to time. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a notice when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. If you do not agree with a change, you may close your account and contact us.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact hi17:

If you have a privacy-related concern, please try to resolve it with us directly first. If we are unable to reach a resolution, you have the right to escalate the matter to the relevant regulatory authority.